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After-Sales / SaaS
SaasTechify
Multi-tenant after-sales platform for OEM brands
Next.jsMongoDBTypeScriptTailwind
6
User roles supported
12+
Core modules shipped
Automated
Ticket routing
THE PROBLEM
Indian OEM brands were running after-sales service across spreadsheets, WhatsApp groups, and disconnected tools — no SLA visibility, no audit trail, and no way for a customer to check ticket status without calling support.
THE APPROACH
- Designed tenant isolation at the Brand → Service Center → Technician level, with role-based routing and permissions for six distinct user types.
- Built a pincode-based auto-assignment engine that routes new tickets to the right service center and least-loaded technician automatically.
- Added SLA auto-escalation, a commission rules engine, and OTP-verified technician job cards.
THE OUTCOME
A single platform now handles ticket creation, technician dispatch, warranty activation, and customer-facing tracking — without a support agent needing to touch every ticket manually.